Main warranty conditions of home gym machines Titan

• The TITAN equipment carries a 5 years warranty on the frame, 1 year on cables, pulleys & upholstery.
• Warranty for the frame, cables, pulleys & upholstery don’t include expenditure stuff that result from normal exploitation.
• These warranty conditions refer only TITAN equipment which are bought from TITAN EQUIPMENT INTERNATIONAL ( Poland ).
• If you bought TITAN equipment from our authorized dealer please contact with him.
  Contact informations to our authorized dealers are in "Sales Support"(link) button.

Terms of contacting with the customer service for fitness home gym TITAN

1. Submit a picture of the defective part to support@titan-t1.com with a subject line “Service: (Your name or name of company)”

A.) The picture should be taken at a distance such that the defective part is visible and enough of the surrounding parts to identify the defective parts proper location on the machine. For example, if the defective part is a cable, pulley, upholstery etc., please do not take pictures of the element alone but for instance a cable and a stand to which a given cable is attached.

B.) Name the picture files (e.g. 1,2,3 or A, B, C ...) so that an e-mail description of the defective part will clearly relate to the number / letter of the certain picture, e.g. "I hereby notify of the damage of the cable presented in picture No. 1 and two new cables are needed." If the picture presents e.g. more than one cable, pulley etc., and the defective part is not clearly identifiable, please mark with an arrow if possible.
c.If it is not possible to take a picture of the complained part, please provide a detailed description of the product's damage including any part numbers, etc...


2. TITAN EQUIPMENT shall replay within 48 hours.


3. If the machine breaks down after the period specified in the warranty, we shall deliver for a payment all necessary elements needed to remove the damage.